Using SMS in selfless.chat

The SMS channel allows selfless.chat to send and receive text messages through telecom providers, extending the reach of automated service—even in contexts where apps like WhatsApp or Instagram are not an option. This channel is especially useful for direct communication, alerts, reminders, and transactional messages.

How the SMS Channel Works

Once activated, the SMS channel enables two-way messaging with registered contacts using the phone number connected to the operation. Incoming messages are displayed in the same support interface, with conversation history, replies, and platform automations available.

You can configure the channel so that all messages follow the flows defined in the chatbot’s recipe, with the option to escalate to human agents when needed.

Available Features

• Real-time sending and receiving of messages
• Compatible with automation flows and contact tags
• Integrated view in the support dashboard
• Conversation history tracking
• Manual or automated replies
• Usable in broadcast campaigns (via lists)

Integration Requirements

To activate the SMS channel, you must contract a provider that is compatible with the platform. selfless.chat can be integrated with both national and international SMS providers depending on your operational needs.

To activate, go to the Channels tab, click New Channel, select SMS, and follow the configuration steps. You’ll need to enter the authentication details from your chosen SMS provider.

Best Practices

• Make sure contact numbers are correct and up to date.
• Comply with opt-in and consent rules for SMS messaging.
• Use this channel for short, clear, and objective messages.
• Monitor delivery and response rates to fine-tune your strategy.