Multichannel

Support channels are the external platforms that selfless.chat can connect to in order to send and receive messages—either through automation or with human intervention. These channels represent the customer’s entry points and allow your entire support operation to be centralized within a single interface.

Once a channel is connected, all incoming messages are displayed directly in the selfless.chat dashboard, organized by chatbot, support status, and conversation history. You can connect multiple channels simultaneously while maintaining unified management and full operational control. It’s also possible to connect multiple accounts of the same channel (for example, multiple WhatsApp numbers).

Each channel has its own dedicated section in the platform, with individual settings and reports. This enables the use of automations, escalation to human agents, and performance analysis by source.

Channels currently available in selfless.chat:

WhatsApp: integration with Meta’s official API for support and message broadcasts.

Instagram: automated support through Direct Messages, with multi-interaction support.

Mercado Livre: integration with post-sale messages and product Q&A.

SMS: automatic messaging via SMS for operations that require this type of communication.

Website widgets: web-based channel for conversations initiated directly on your company’s site.

Other channels can be added depending on your operation's needs. Each integration requires specific authorization and configuration, which can be done through the Channels tab in the platform.

To add a new channel, open the dashboard, click the gear icon ⚙, find and click Channels in the left-hand menu, then click New Channel and select the option you want.

For more details, the pages below provide specific information and connection tutorials for each channel.