Using External Knowledge Sources in selfless.chat

How to use knowledge sources in selfless.chat

The knowledge source is a complementary feature to the chatbot’s recipe, allowing you to expand the range of information available for automated service. While the recipe defines the flow of the conversation, the knowledge source provides structured data that the chatbot can reference to answer specific questions — such as pricing, product lists, services, and more.

The selfless.chat platform allows you to add knowledge sources from spreadsheets (CSV or Excel), XML files, and integrations with Strapi (CMS). This data is used to enrich the bot’s responses with accurate and up-to-date information.

Best practices for using knowledge sources

A few simple practices can improve the use of knowledge sources in selfless.chat:

• Monitor the performance of responses linked to knowledge sources. This helps identify whether mappings and keys are functioning correctly.
• Avoid duplication between the recipe and the knowledge source. Use the recipe for conversational flows and the knowledge source for factual data.
• Use intuitive names and keys to make it easier for the bot to recognize entries and for future maintenance.